CONTACT / FAQ
ADDRESS: Earthwise Packaging, Inc. 14281 Franklin Avenue Tustin, CA 92780
Q: How do I place an order?
A: The fastest and easiest way to order is to use our Express Order Desk or Store page on this website. Orders are closely monitored every day. In-stock products on orders received by noon Pacific time will be shipped same business day.
Q: Can I phone or fax orders?
A: Absolutely. Please see Contact Us page for Earthwise Packaging phone and fax numbers.
Q: How do I check status of order?
A: Once you have logged into our site and established a customer account and secured password, simply select My Account tab to review orders, change quantities on orders, print invoices, etc. You'll find a wealth of account services options on that page.
Q: Can I look up prior orders?
A: You bet. See previous answer for instructions. You can look up past orders and place new orders for same or different quantities in seconds.
Q: What about sales tax?
A: California customers who hold resale permits can print a California Resale Certificate and fax to Earthwise Packaging at 714-602-2168. Upon receipt, customers will be issued a Source Number to be entered upon check out, and sales tax will not be charged.
Q: How soon do you ship once I order?
A: We ship in-stock products same business day if order is placed before noon Pacific Standard Time.
Q: Will my boxes have any labels on them?
A: Yes. Boxes will have product identification and shipping labels including Cooljarz and Earthwise Packaging logos.
Q: How do I pay for my orders?
A: We accept Paypal, Visa, MasterCard, American Express and Cashier’s Checks.
Q: Do you accept cash for pickups?
A: No. As of 2/28/20, cash is no longer accepted.
Q: How does the charge appear on my credit card statement?
A: Earthwise Packaging.
RETURN / REFUND POLICY
Our return/refund policy is as follows:
Earthwise Packaging will not accept any returned product without a prior Return Authorization Number. Please contact one of our Customer Service Representatives to receive your RA Number. All returns and/or shortage reports must be made no later than 30 days from the ship date. If return, the customer will be responsible for return freight charges. Custom colors are not returnable unless the product is defective. Cancellations may only be accepted prior to effective production date. Refunds will only be given in the form of credit. Returns resulting from revised customer decision will be subject to 25% restocking fee.
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